Privacy and Confidentiality
Welcome to the onlineshoped.com website (the “Site”) operated by Sunmark
Ltd. We respect your privacy and want to protect your personal information. To
learn more, please read this Privacy Policy.
This Privacy Policy explains how we collect, use, and (under certain
conditions) disclose your personal information. This Privacy Policy also
explains the steps we have taken to secure your personal information. Finally,
this Privacy Policy explains your options regarding the collection, use, and
disclosure of your personal information. By visiting the Site directly or
through another site, you accept the practices described in this Policy.
Data protection is a matter of trust and your privacy is important to us.
We shall therefore only use your name and other information which relates to
you in the manner set out in this Privacy Policy. We will only collect
information where it is necessary for us to do so and we will only collect
information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required
to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal
details. During your visit to the Site, you remain anonymous, and at no time
can we identify you unless you have an account on the Site and log on with your
username and password.
1. Data that we collect
We may collect various pieces of information if you seek to place an
order for a product with us on the Site or App. We also collect a few pieces of
information when you chat with us on Facebook through Chrome Extension.
We collect, store, and process your data for processing your purchase on
the Site and any possible later claims, and to provide you with our services.
We may collect personal information including, but not limited to, your title,
name, gender, date of birth, email address, postal address, delivery address
(if different), telephone number, mobile number, fax number, payment details,
payment card details or bank account details.
We will use the information you provide to enable us to process your
orders and to provide you with the services and information offered through our
website that you request. Further, we will use the information you provide to
administer your account with us; verify and carry out financial transactions in
relation to payments you make; audit the downloading of data from our website;
improve the layout and/or content of the pages of our website and customize
them for users; identify visitors on our website; carry out research on our
users’ demographics; send you information we think you may find useful or which
you have requested from us, including information about our products and
services, provided you have indicated that you have not objected to being
contacted for these purposes. Subject to obtaining your consent we may contact
you by email with details of other products and services. If you prefer not to
receive any marketing communications from us, you can opt-out at any time.
We may pass your name and address on to a third party in order to make
delivery of the product to you (for example to our courier or supplier). You
must only submit to us the Site information which is accurate and not
misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons
cannot be retrieved directly by us. However, you may access this information by
logging into your account on the Site. Here you can view the details of your
orders that have been completed, those that are open, and those that are
shortly to be dispatched and administer your address details, bank details (for
refund purposes), and any newsletter to which you may have subscribed. You
undertake to treat the personal access data confidentially and not make it
available to unauthorized third parties. We cannot assume any liability for
misuse of passwords unless this misuse is our fault.
Other uses of your Personal Information
We may use your personal information for opinion and market research.
Your details are anonymous and will only be used for statistical purposes. You
can choose to opt out of this at any time. Any answers to surveys or opinion
polls we may ask you to complete will not be forwarded on to third parties.
Disclosing your email address is only necessary if you would like to take part
in competitions. We save the answers to our surveys separately from your email
address.
We may also send you other information about us, the Site, our other
websites, our products, sales promotions, our newsletters, and anything
relating to other companies in our group or our business partners. If you would
prefer not to receive any of this additional information as detailed in this
paragraph (or any part of it) please click the ‘unsubscribe’ link in any email
that we send to you. Within 7 working days (days which are neither (i) a
Sunday, nor (ii) a public holiday anywhere in Bangladesh) of receipt of your
instruction we will cease to send you information as requested. If your
instruction is unclear, we will contact you for clarification.
We may further anonymize data about users of the Site generally and use
it for various purposes, including ascertaining the general location of the
users and usage of certain aspects of the Site or a link contained in an email
to those registered to receive them and supplying that anonymized data to third
parties such as publishers. However, that anonymized data will not be capable
of identifying you personally.
Competitions
For any competition, we use the data to notify winners and advertise our
offers. You can find more details where applicable in our participation terms
for the respective competition.
Third Parties and Links
We may pass your details to other companies in our group. We may also
pass your details to our agents and subcontractors to help us with any of our
uses of your data set out in our Privacy Policy. For example, we may use third
parties to assist us with delivering products to you, to help us collect
payments from you, to analyze data, and to provide us with marketing or
customer service assistance.
We may exchange information with third parties for the purposes of fraud
protection and credit risk reduction. We may transfer our databases containing
your personal information if we sell our business or part of it. Other than as
set out in this Privacy Policy, we shall NOT sell or disclose your personal
data to third parties without obtaining your prior consent unless this is
necessary for the purposes set out in this Privacy Policy or unless we are
required to do so by law. The Site may contain advertising of third parties and
links to other sites or frames of other sites. Please be aware that we are not
responsible for the privacy practices or content of those third parties or
other sites, nor for any third party to whom we transfer your data in accordance
with our Privacy Policy.
2. Cookies
The acceptance of cookies is not a requirement for visiting the Site.
However, we would like to point out that the use of the ‘basket’ functionality
on the Site and ordering is only possible with the activation of cookies.
Cookies are tiny text files that identify your computer to our server as a
unique user when you visit certain pages on the Site and they are stored by
your Internet browser on your computer’s hard drive. Cookies can be used to
recognize your Internet Protocol address, saving you time while you are on, or
want to enter the Site. We only use cookies for your convenience in using the
Site (for example to remember who you are when you want to amend your shopping
cart without having to re-enter your email address) and not for obtaining or
using any other information about you (for example targeted advertising). Your
browser can be set to not accept cookies, but this would restrict your use of
the Site. Please accept our assurance that our use of cookies does not contain
any personal or private details and is free from viruses. If you want to find
out more information about cookies, go to http://www.allaboutcookies.org or to
find out about removing them from your browser, go to
http://www.allaboutcookies.org/manage-cookies/index.html.
This website uses Google Analytics, a web analytics service provided by
Google, Inc. (“Google”). Google Analytics uses cookies, which are text files
placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on
servers in the United States. Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
for website operators, and providing other services relating to website
activity and internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties process the
information on Google’s behalf. Google will not associate your IP address with
any other data held by Google. You may refuse the use of cookies by selecting
the appropriate settings on your browser, however, please note that if you do
this you may not be able to use the full functionality of this website. By
using this website, you consent to the processing of data about you by Google
in the manner and for the purposes set out above.
Sunmark uses Facebook as a third-party platform to track its e-commerce
website events (e.g., Add to Cart, Remove from Cart, Checkout, Facebook Login,
etc.) to measure the performance of its Facebook ad campaigns. These customer's
data is completely anonymous to Sunmark. Facebook doesn’t share any of these
customer tracking data with us. To learn more about these activity tracking
data, you can visit the following link –
https://www.facebook.com/help/1224342157705160 Sunmark also uses Facebook Login
API as an option for our users to log on to the Sunmark Shop phone app with
Facebook. When you as a user log in to our app with the “Login with Facebook”
button. We collect your Facebook ID number and email to create an account on
our platform. We don’t collect any more data except these.
3. Security
We have in place appropriate technical and security measures to prevent
unauthorized or unlawful access to or accidental loss of or destruction or
damage to your information. When we collect data through the Site, we collect
your personal details on a secure server. We use firewalls on our servers. Our
security procedures mean that we may occasionally request proof of identity
before we disclose personal information to you. You are responsible for
protecting against unauthorized access to your password and to your computer.
4. Your rights
If you are concerned about your data, you have the right to request
access to the personal data which we may hold or process about you. You have
the right to require us to correct any inaccuracies in your data free of
charge. At any stage, you also have the right to ask us to stop using your
personal data for direct marketing purposes.
5. Data Deletion
The information you provide us isn’t set in stone. You may review,
update, correct, or delete the personal information in your profile at any
time.
If you would like us to remove your information or “Facebook login” from
our records, please send us an email at info@onlineshoped.com. Our support team
will assist you with the data deletion process.
If you have any questions regarding this Privacy Policy, you should
contact our Customer Service Department by email at info@onlineshoped.com